Terms and Conditions

Last updated: September 5, 2026

By accessing or using the Sakhi Infotech website, contacting us, requesting a quotation, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

If you do not agree with these terms, please do not use this website or engage our services.

These Terms and Conditions should be read together with our Privacy Policy, Refund Policy, and Cookie Policy.

1. Our Services

Sakhi Infotech provides technology, website, Microsoft 365, and IT-related services according to the requirements discussed with each customer.

Depending on the customer's requirements, services may include:

• Website design and development
• Website redesign and customization
• Digital marketing related services
• Microsoft 365 support and troubleshooting
• Outlook and email support
• Microsoft Teams support
• OneDrive and SharePoint assistance
• General IT and technical support

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Attempt unauthorized access to the website, servers, systems, or accounts.
• Introduce malicious code, malware, or other harmful software.
• Copy or reproduce website content without appropriate permission.
• Use the website for fraudulent or unlawful activities.
• Attempt to disrupt the website or its services.

3. Customer Responsibilities

Customers are responsible for providing accurate information required to understand and perform the requested service.

Customers should maintain appropriate backups of important files, business information, systems, and data.

If remote technical assistance is required, appropriate customer authorization should be provided before remote access is performed.

4. Payments and Fees

Service fees may vary depending on the nature, scope, complexity, and time required for the requested work.

Where applicable, pricing or a quotation will be provided before paid work begins.

Work requested outside an agreed scope may require additional charges. Where reasonably practicable, such additional work and charges will be discussed with the customer before the work is performed.

5. Third-Party Services

Some services may involve third-party software, cloud platforms, hosting companies, domain registrars, payment processors, or other technology providers.

Third-party services are subject to their own terms, policies, availability, pricing, and technical limitations.

Sakhi Infotech does not control third-party platforms and cannot guarantee their availability or performance.

6. Intellectual Property

Unless otherwise agreed in writing, the text, graphics, branding, design elements, and other materials published on the Sakhi Infotech website belong to Sakhi Infotech or their respective owners.

Website materials may not be copied, reproduced, redistributed, modified, published, or commercially exploited without appropriate permission.

Customer-owned materials remain the property of their respective owners.

7. Privacy

Information submitted through this website or during service interactions may be handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information regarding personal information and data handling.

8. Service Availability

We make reasonable efforts to provide reliable services. However, we do not guarantee that the website, support channels, or any particular service will always be available without interruption.

Service interruptions may result from internet connectivity, hosting providers, third-party platforms, software vendors, customer environments, maintenance, or circumstances outside our control.

9. Limitation of Liability

To the extent permitted by applicable law, Sakhi Infotech will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of this website or services.

Customers should maintain appropriate backups and security controls for important business information.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

10. Changes to These Terms

Sakhi Infotech may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The latest version will be published on this page.

11. Governing Law

These Terms and Conditions are intended to be interpreted in accordance with applicable law. Specific legal rights and obligations may depend on the applicable jurisdiction and circumstances of the matter.

12. Contact Sakhi Infotech

If you have questions regarding these Terms and Conditions or our services, please contact us.