Microsoft 365 Support
Independent assistance for Microsoft 365 administration and related services including Outlook, Exchange Online, Teams, SharePoint and OneDrive.
About Sakhi Infotech
Independent technology support for businesses that need practical help.
Sakhi Infotech is an independent IT services company providing Microsoft 365 and business IT support for organizations in the USA and India. Our services include Microsoft 365, Outlook, Exchange Online, Teams, SharePoint and OneDrive support, along with website and other technology services.
IT SUPPORT
MICROSOFT 365
WEB SERVICES
Who We Are
Technology support built around the actual requirement
Our approach is straightforward: understand the requirement, identify the practical options, agree on the scope and then work through the solution with clear communication.
Business IT Support
Practical support across PCs, networks, printers, antivirus, data recovery and other day-to-day technology requirements.
Web & Digital Services
Website design, development and digital marketing services for businesses that need an online presence or ongoing website support.
Problem Solving
We focus on diagnosing the issue first rather than immediately recommending a product, change or service.
Scope-Based Work
Projects and support are handled according to the agreed requirement, deliverables and working arrangement.
Ongoing Support
Where an ongoing support arrangement is appropriate, we can continue helping with recurring technical requirements.
Independent Support
Clear about who we are and who we are not.
Sakhi Infotech provides independent IT services. Our Microsoft 365 support is not provided as Microsoft Corporation support, and we do not claim to be affiliated with, authorized by or endorsed by Microsoft. fileciteturn90file0L230-L235
IndependentWe provide our own technical support and consulting services.
PracticalRecommendations are based on the requirement and agreed scope.
TransparentWe aim to explain the issue and available options before work proceeds.
Security-AwareSensitive passwords and verification codes should remain with the customer.
Understand the requirement
We start by understanding what the business needs, what is currently working and what problem needs attention.
Assess the situation
Where troubleshooting is involved, we look for the likely cause before proposing a solution.
Explain practical options
We can discuss the available approach, dependencies, limitations and expected scope of work.
Work to the agreed plan
Once the scope is clear, we proceed with the agreed technical work and communicate when further input is needed.
How We Work
A simple process for projects and support
The original About page described a requirement-first process, alternatives, demonstrations where applicable, planned execution and regular feedback. fileciteturn90file0L300-L307
01 — DISCOVER
Understand
Discuss the business requirement, technical issue or project objective.
02 — ASSESS
Recommend
Review practical options and identify the approach that fits the requirement.
03 — PLAN
Agree Scope
Confirm the work, dependencies and expected deliverables before proceeding.
04 — DELIVER
Support
Complete the agreed work, test where applicable and communicate the outcome.
Technology Services
Explore the areas we support
Our current website services span business technology, IT support, web development, website design and digital marketing.
Microsoft 365
Microsoft 365 administration and support, Outlook, Exchange Online, Teams, SharePoint and OneDrive.
Explore Microsoft 365 Support →PC & Device Support
Windows and Mac support, software issues, device setup, printers, antivirus and troubleshooting.
Explore PC Support →Network Support
Network setup, troubleshooting, Wi-Fi, firewall, VPN, server and ongoing network management support.
Explore Network Support →Website Services
Static, corporate, customized, dynamic, CMS and e-commerce website design and development.
Explore Website Services →Digital Marketing
SEO, SMO and PPC services designed around a business's online visibility and campaign requirements.
Explore Digital Marketing →Other IT Services
Printer support, antivirus installation and activation, data recovery and related technology assistance.
Explore IT Services →FAQ
About Sakhi Infotech
Is Sakhi Infotech affiliated with Microsoft?
No. Sakhi Infotech is an independent IT services company. Microsoft 365 support is provided independently and we do not claim to be affiliated with, authorized by or endorsed by Microsoft. fileciteturn90file0L230-L235
What type of businesses do you support?
We provide business technology and IT services for organizations that need assistance with Microsoft 365, computers, networks, websites and related technology requirements.
How do you approach technical problems?
We prefer to understand and assess the issue first, explain practical options and then work according to the agreed scope.
Do you provide both IT support and website services?
Yes. Sakhi Infotech's service offering includes IT support as well as website design, development and digital marketing services.
Can I request support for a requirement not listed here?
Yes. Contact us with the requirement. We can review whether it fits our current service capabilities and explain the available options.
Have a technology requirement?
Tell us what you need help with. We'll start by understanding the requirement and can then discuss the appropriate support or project approach.