Refund Policy

Last updated: September 5, 2026

This Refund Policy explains how refund requests may be handled for services purchased from Sakhi Infotech. Refund eligibility may depend on the service, project scope, work already performed, and any terms agreed with the customer before work begins.

1. General Refund Policy

Sakhi Infotech aims to provide services according to the requirements, scope, quotation, and terms discussed with each customer.

Because our services may involve time, technical work, design, development, configuration, troubleshooting, consultation, or other work performed specifically for a customer, payments are not automatically refundable after work has started or services have been delivered.

2. Refund Eligibility

A refund may be considered based on the circumstances of the request and the applicable service or project terms.

When reviewing a refund request, we may consider:

• The agreed service or project scope.
• The amount of work already completed.
• Whether deliverables, files, configurations, access, or other work have already been provided.
• Third-party costs already incurred.
• Any cancellation or refund terms communicated before payment.

3. Work Already Performed

Payments for work that has already been performed may be non-refundable. This may include website design, website development, customization, technical support, troubleshooting, configuration, consultation, or other services already delivered.

If only part of a project has been completed, any refund consideration may take into account the work already performed and costs already incurred.

4. Digital and Technical Services

Website services, digital marketing services, IT support, Microsoft 365 support, troubleshooting, configuration, consultation, and similar services may involve work specifically performed for a customer.

A refund is not automatically available because a customer changes their requirements, decides not to continue, or is dissatisfied with an outcome that is consistent with the agreed scope.

Where an issue can reasonably be addressed through corrections, revisions, or clarification within the agreed scope, customers are encouraged to contact us so the matter can be reviewed.

5. Third-Party Products and Services

Some services may involve third-party products or services, including hosting, domain registration, software subscriptions, cloud platforms, licenses, payment processors, or other external providers.

Third-party costs already paid or incurred may be non-refundable and may be governed by the relevant provider's own terms and refund policies.

Sakhi Infotech does not control the refund policies, availability, pricing, or decisions of third-party providers.

6. Cancellation Requests

Customers who want to cancel a service or project should contact Sakhi Infotech as soon as possible.

For work that has not started, cancellation may be considered according to the applicable quotation, agreement, or payment terms.

For work that has already started, the amount of work completed and costs incurred may be considered when determining whether any refund is available.

7. Non-Refundable Costs

Unless otherwise agreed in writing, the following may be non-refundable when they have already been incurred or provided:

• Completed technical or consulting work.
• Completed website design or development work.
• Completed customization or configuration work.
• Third-party fees, subscriptions, or licenses already purchased.
• Domain, hosting, or other external service costs already incurred.
• Services, files, deliverables, or configurations already supplied to the customer.

8. Refund Processing

If a refund is approved, it will normally be processed using the original payment method where reasonably possible.

The time required for a refund to appear in a customer's account may depend on the bank, card issuer, payment processor, or other financial service involved.

Sakhi Infotech is not responsible for delays caused by a customer's bank, card issuer, payment processor, or other third-party financial service.

9. How to Request a Refund

To request a refund, contact Sakhi Infotech with the relevant service or project details and explain the reason for the request.

10. Changes to This Policy

Sakhi Infotech may update this Refund Policy from time to time to reflect changes to our services, payment practices, business operations, or applicable requirements.

The latest version will be published on this page.

11. Related Policies

This Refund Policy should be read together with our Terms & Conditions, Privacy Policy, and Cookie Policy.

Last Updated

September 5, 2026