Hard Drive & SSD Issues
Assessment of drives affected by failure, corruption, accidental deletion or access problems, with recovery options discussed before work proceeds.
Data Recovery Support
When important data is at risk, the next step matters.
Data loss can happen because of drive failure, accidental deletion, file-system corruption, RAID problems, failed updates or a system that will no longer boot. We help assess the situation, identify the recovery path and avoid unnecessary actions that could make recovery harder.
Important:If the storage device is failing or data has been accidentally deleted, avoid repeated recovery attempts or writing new data to the affected device until the situation has been assessed.
Recovery Scenarios
Support for common data-loss situations
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RAID Recovery
Support for RAID-related situations such as array failure, controller issues, rebuild problems, damaged stripes and configuration-related corruption.
Server Data Recovery
Help assessing servers that fail to boot or where storage volumes, partitions or application data become inaccessible.
Deleted Files
Guidance for accidental file deletion and situations where recovery may depend on whether the affected storage has been overwritten.
Volume & Partition Problems
Assessment of corrupted volumes, missing partitions and file-system access issues before destructive troubleshooting is attempted.
Software & Update Failures
Review of cases involving software corruption or operating-system updates that leave data or storage volumes inaccessible.
Protect the Evidence
Good recovery starts with careful handling.
Data recovery is different from ordinary computer troubleshooting. The first priority is to understand the condition of the storage and the value of the data before attempting actions that may change it.
Stop unnecessary writes
Avoid saving, installing or copying data to a drive where important files have disappeared.
Avoid saving, installing or copying data to a drive where important files have disappeared.
Do not repeatedly rebuild a failed RAID
Incorrect rebuild activity can complicate an already damaged array.
Incorrect rebuild activity can complicate an already damaged array.
Document what happened
Note the error, failure sequence, recent changes and any recovery attempts already performed.
Note the error, failure sequence, recent changes and any recovery attempts already performed.
Assess before promising recovery
Recovery feasibility depends on the device condition, failure type and whether data has been overwritten.
Recovery feasibility depends on the device condition, failure type and whether data has been overwritten.
What we can help you assess
Every data-loss case is different. The goal is to understand what happened, what is still accessible and what recovery approach is appropriate.
Failure symptomsDrive not detected, server not booting, missing volume, corrupted files or unusual storage behaviour.
Storage configurationIdentify the drive, RAID level or storage arrangement involved where information is available.
Recent changesConsider updates, rebuilds, partition changes, accidental deletion or hardware replacement.
Data priorityIdentify which files, folders or business data are most important to preserve first.
Recovery optionsDiscuss the practical next step based on the symptoms and available information.
EscalationWhere specialist hardware or laboratory recovery is required, the case may need an appropriate specialist provider.
Our Process
A controlled approach instead of guesswork
01 — REPORT
Understand the incident
Collect the symptoms, device details, recent changes and what has already been attempted.
02 — ASSESS
Review the situation
Determine whether the issue appears logical, configuration-related or potentially hardware-related.
03 — PLAN
Choose the next step
Explain the available support or recovery path before proceeding with applicable work.
04 — RECOVER
Work carefully
Use the appropriate recovery or escalation process and keep the focus on protecting important data.
FAQ
Data recovery questions
Can every deleted or failed drive be recovered?
No. Recovery depends on the failure, the condition of the storage device and whether the affected data has been overwritten or otherwise damaged.
Can you recover data from a failed RAID?
We can assess RAID-related symptoms and help determine the appropriate next step. RAID recovery can involve array, controller, rebuild, stripe and configuration issues, so the exact approach depends on the situation.
My server is not booting. Is the data lost?
Not necessarily. A server that does not boot can have an operating-system, configuration, storage, volume or hardware problem. An assessment is needed before concluding that the data is lost.
Should I keep trying recovery software?
If important data is involved, repeated attempts can sometimes make the situation more difficult. It is safer to stop unnecessary changes and discuss the condition of the storage first.
Do you guarantee data recovery?
No. Data recovery cannot be guaranteed in advance. The feasibility and outcome depend on the specific device and failure conditions.
Need help with a data-loss situation?
Share the device type, symptoms and what happened before the data became inaccessible. Do not send passwords or confidential credentials.